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On behalf of InselAir International, I would like to extend my personal apology for the inconveniences and frustrations, many of InselAir’s customers experienced as a result of delay and flight cancelations in these past days including today.

Press Release
On behalf of InselAir International, I would like to extend my personal apology
for the inconveniences and frustrations, many of InselAir’s customers
experienced as a result of delay and flight cancelations in these past days
including today.
In light of today’s competitive airline industry, and in the current state of the
economy, our customers may expect the best value for their travel
spenditure. InselAir strives to provide this value through a mix of customer
safety, on-time performance, professional service with honest and timely
communication also when things don’t work out due to weather, technical,
crew flight or aircraft limitations, or other reasons causing delays and or
cancellations. Customer’s Safety is our priority. The safety and well-being of
customers and other persons such as crew is of paramount importance. We
want to make travel on us a convenient and trouble-free experience for our
passengers.
The management team at InselAir has been actively managing this situation
and steering information through the appropriate channels to staff at all
levels. I personally have been constantly involved and kept updated on the
progress.
It became clear to me that communication within InselAir leaves much room
for improvement. We are evaluating and assuring that the process of
communication is improved, such, that staff on all levels is fully informed and
involved, getting the right information to do their job at best possible, and
enabling them to inform our passengers, timely, adequately and transparent.
It is our goal to provide exceptional service on every occasion, and on behalf
of InselAir, I am truly sorry we failed to do so on these occasions.
On behalf of the InselAir management team,
Lars de Brabander
President

 

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